Privacy Policy

This Privacy Policy explains how Ryder Realty Pty Ltd (ABN 84 649 501 020) (“Ryder Realty”, “we”, “us” or “our”) collects, holds, uses and discloses your personal information, and how you can access or correct that information or make a complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”), the Australian Privacy Principles (“APPs”) and the guidance issued by NSW Fair Trading for real estate agents. By providing your personal information to us, or by using our website and services, you consent to your information being handled as described in this policy.

The personal information we collect depends on your relationship with us. It may include:

• Identity and contact details — name, postal and email address, and phone numbers.
• Buyer and enquiry information — the properties you are interested in, your price range, finance position, inspection bookings and feedback.
• Vendor and landlord information — property ownership details, sale or leasing instructions, marketing preferences and authority details.
• Tenant and applicant information — where we provide property management services, the information reasonably necessary to assess and manage a tenancy.
• Transaction information — offers, contracts, settlement details and related correspondence.
• Marketing preferences — your subscription status and how you interact with our emails and campaigns.
• Technical and website information — information collected automatically when you use our website, such as your device, browser, IP address and pages viewed.

We will only collect sensitive information (for example, information that may be relevant to a tenancy assessment) where it is reasonably necessary for our functions and, where required, with your consent. Consistent with NSW Fair Trading guidance, we do not collect more personal information than we reasonably need, and we avoid collecting government identifiers (such as tax file numbers, Medicare numbers or driver licence numbers) unless it is genuinely necessary and lawful to do so.

We collect personal information in a number of ways, including when you:

• Make an enquiry, register your interest, or submit a form on our website.
• Attend an inspection, open home or appraisal, or book one with us.
• Engage us to sell, lease or manage a property, or to act on your behalf.
• Make or respond to an offer, or enter into a contract or agreement.
• Subscribe to our property alerts or marketing communications.
• Contact us by phone, email, message or in person.

Where it is reasonable and practicable, we collect personal information directly from you. In some cases we may collect it from third parties, such as referrers, co-agents, property portals, our service providers, or publicly available sources.

We use personal information for purposes connected with our real estate services, including to:

• Respond to your enquiries and provide the services you have requested.
• Market, sell, lease and manage property, and match buyers and tenants with suitable properties.
• Prepare, negotiate and administer offers, contracts, agreements and settlements.
• Provide vendors and landlords with reporting on the marketing and progress of their property.
• Send you property alerts, market updates and marketing communications (where you have not opted out).
• Verify identity, and meet our legal, regulatory and record-keeping obligations.
• Improve our website, services and customer experience.

We may disclose your personal information to third parties where it is reasonably necessary for these purposes, including to: prospective buyers, tenants, vendors or landlords (as relevant to a transaction); co-agents and referrers; our professional advisers (such as solicitors and conveyancers); property portals and advertising platforms; and our trusted service providers (such as CRM, email, hosting, analytics and marketing providers).

We may also disclose personal information where required or authorised by law, or to protect our rights or the safety of others.

We may use your contact details to send you information about properties, market updates and services that may be of interest to you. Every marketing email we send includes a way to unsubscribe, and you can opt out of marketing communications at any time by using the unsubscribe link or by contacting us directly. We will action your request promptly.

Some of our service providers (for example, cloud hosting, email and software platforms) may store or process information on servers located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We hold personal information in both electronic and physical form. We take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure systems and staff obligations of confidentiality.

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it.

Ryder Realty uses technology, including artificial intelligence (AI) and automated tools, to help us run our business efficiently and serve our clients well. For example, we may use these tools to help manage and respond to enquiries, draft communications and marketing material, organise information in our customer relationship management (CRM) system, and match buyers and tenants with suitable properties.

Where these tools process personal information, that information is handled in accordance with this policy and the Australian Privacy Principles. AI and automated tools are used to assist our team — meaningful decisions that significantly affect you, such as the acceptance of an offer or a tenancy application, are made or reviewed by a person, not by automated processing alone. We take reasonable steps to ensure outputs are checked for accuracy before we rely on them, and you can contact us at any time using the details below if you have questions about how we use these tools in relation to your information.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request, and there are some circumstances where the Privacy Act permits us to decline access — if so, we will explain why.

Our website may use cookies and similar technologies to help it function, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the date it was last updated is shown at the top of this page.

For any privacy questions, requests or complaints, please contact: